The Customer Care Department offers a service whereby we arrange for our Inspector to call on new homeowners in about four weeks from time of completion. Prior to the meeting, we would ask you to list any items you feel need attention so that our Inspector can investigate the points raised and discuss them with you. We will then leave you the list, which we agree to rectify under our Customer Care Agreement. We would emphasise that you are scheduled to receive only one general Customer Care inspection and it is therefore important that you raise any matters you feel may require attention at that time. Approximately seven to fourteen days after legal completion of your property you will receive a letter to confirm the date for the inspection.
If, however, this is inconvenient or there are any items requiring urgent attention before that date, please contact us at one of the following:
The Customer Care Department on 020 8366 1271
Write to our Customer Care Department at 50 Lancaster Road, Enfield, London, Middlesex EN2 OBY
Defects that arise after the Customer Care inspection which are judged to be sufficiently serious to be considered outside the normal building tolerances must be notified to the Company in writing within the period of two years from the date of the NHBC Certificate for your property. In this category, such items as normal drying-out cracks, shrinkage of timber or general wear and tear are not included.